General Terms and Conditions (GTC)

Scope of Application::

The following General Terms and Conditions govern the contractual relationship between the purchaser of an Academy event and qtec services GmbH (hereinafter referred to as the “Contractor”).

Registration:

Please register for your seminar online via our website or in writing by email (academy@qtec-group.com). Your registration is binding and will be processed in the order in which it is received. If the event is already fully booked, we will inform you immediately; otherwise, you will receive a confirmation of your registration.
The prices stated in the online shop at the time of booking apply. Participation fees will be invoiced shortly after the event and are payable immediately. For eLearning courses, the invoice is issued immediately after registration.

Discount Options:

The various discounts offered by us cannot be combined. This also applies to already discounted package prices.

Framework Agreements:

If several participants from one company wish to attend a seminar, we offer individual pricing models. Would you like to be registered as a key account in the Academy program? Please call us for more information at: +49 451 80850374.

Your Cancellation Guarantee for Seminars:

Substitution: You may replace a participant at no additional cost.

Rebooking: You may rebook to another seminar free of charge up to four weeks before the start of the event. After that, a fee of EUR 150.00 plus VAT (EUR 178.50) will apply.

Cancellation: You may cancel your participation free of charge up to four weeks before the event begins. After that, a fee of EUR 150.00 plus VAT (EUR 178.50) will apply. This fee will also be charged in case of no-show.

Cancellation of Events:

We reserve the right to cancel events due to insufficient demand or number of participants, or for other important reasons beyond our control (e.g. sudden illness of the speaker, force majeure). If participation fees have already been paid, they will of course be refunded in full. Any further liability or claims for damages arising from the cancellation or modification of the event, except in cases involving injury to life, body, or health, are excluded unless caused by intent or gross negligence on our part. Please also take this into account when booking hotels, flights, or train tickets.

Right to Make Changes:

We reserve the right to replace announced speakers listed on the website with other qualified speakers if necessary (e.g. in case of illness). The training materials provided are prepared to the best of our knowledge and belief. However, we assume no liability or guarantee for the accuracy, timeliness, or completeness of the content.

Retention of Title and Use of Training Materials:

All training materials remain the property of qtec services GmbH until all payment obligations have been fully met by the customer. Passing them on to third parties is not permitted. In particular, the publication of audio or video recordings, digital presentations, or scripts is prohibited.

Alternative Dispute Resolution pursuant to Art. 14 (1) ODR Regulation and § 36 VSBG:

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Special Terms and Conditions for eLearning (Self-Paced Courses)

Scope of Services:
Our eLearning offerings are digital self-paced courses made available to participants via an online learning platform. There is no entitlement to personal support or live instruction.

Access and Duration of Use:
Access to the eLearning course is granted after successful registration and, where applicable, receipt of payment. Access credentials are personal and must not be shared with third parties. Access is valid for the booked period.

Right of Withdrawal and Expiry:
In the case of digital content not supplied on a tangible medium, the right of withdrawal expires once we have begun performance of the contract, provided that the customer has expressly agreed that we may begin performance before the withdrawal period expires and has acknowledged that, by giving such consent, they lose their right of withdrawal.

Cancellation and Rebooking:
Once access to the eLearning course has been granted, cancellation or rebooking is not possible.

Technical Requirements:
The participant is responsible for ensuring that the necessary technical requirements for accessing the learning platform (e.g. internet connection, up-to-date browser) are met.

Usage Rights:
The provided content is protected by copyright and may only be used by the registered participant. Any distribution, reproduction, or making the content publicly available is prohibited.